Baggage Assistance

Baggage Questions We Help With

Call +1-773-340-8614 for help understanding your airline's baggage allowance, fees for extra or oversized bags, and what to do if your luggage is lost, delayed, or damaged.

Carry-On vs. Checked Bags

Baggage rules differ by airline and fare class. Basic economy tickets often limit passengers to a personal item only, while standard fares typically include a carry-on. Checked bag fees and free-bag allowances vary widely between carriers. Our agents can confirm the exact allowance for your specific ticket.

What We Help With

• Carry-on and checked bag allowances by fare type
• Extra, oversized, and overweight bag fees
• Lost, delayed, or damaged luggage guidance
• Special item policies — sports equipment, musical instruments, medical devices
• Baggage rules for connecting and international-to-domestic itineraries

Lost or Delayed Luggage

If your bag didn't arrive with you, our agents can explain the reporting process, typical delivery timelines, and what compensation or reimbursement you may be entitled to while your claim is being handled by the airline.

Traveling With Special Items

Sports equipment, musical instruments, and medical devices often have separate rules and fees. Let the agent know what you're traveling with, and we'll explain the applicable policy before your trip.